Refund policy

At Celest Hair, we are committed to providing you with high-quality products and exceptional customer service. If for any reason you are not completely satisfied with your purchase of our sea salt hair spray, we offer a hassle-free 30-day return policy. Please review the following guidelines:

  1. Eligibility:

    • To be eligible for a return, your sea salt hair spray must be unused, in the same condition that you received it, and in its original packaging.

  2. Initiating a Return:

    • To initiate a return, please contact our customer service team within 30 days of receiving your order. You can reach us at celesthealthproducts@gmail.com. Please provide your order number and reason for the return.

  3. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
    • We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is safely delivered to us.

  4. Refund Process:

    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert number] business days.

  5. Exchanges:

    • If you would like to exchange your sea salt hair spray for a different product or variant, please contact our customer service team to arrange the exchange. Additional charges may apply for price differences or shipping costs.

  6. Exceptions:

    • Certain items, such as gift cards, are not eligible for return.
    • Returns requested beyond the 30-day period may be accepted at our discretion and may be subject to a restocking fee.

  7. Customer Satisfaction:

    • Your satisfaction is our priority. If you have any questions or concerns about our return policy or your purchase, please don't hesitate to contact us. We're here to help!

Thank you for choosing Celest Hair. We appreciate your business and strive to ensure that every customer has a positive experience with our products.