Shipping policy

At Celest Hair, we strive to provide prompt and reliable shipping services to ensure that you receive your orders in a timely manner. Please review our Shipping Policy below:

  1. Order Processing:

    • Orders are typically processed and shipped within 24 hours of purchase, excluding weekends and holidays. Orders placed after 12:00 PM (local time) may be processed on the following business day.

  2. Shipping Methods:

    • We offer several shipping options to accommodate your needs, including standard, expedited, and overnight shipping. The availability of shipping methods may vary depending on your location and the items in your order.

  3. Shipping Rates:

    • Shipping rates are calculated based on the weight, dimensions, and destination of your order. You can view the shipping cost for your order during the checkout process before completing your purchase.

  4. Delivery Time:

    • Delivery times vary depending on the shipping method selected and your location. Standard shipping typically takes [insert estimated time] business days, while expedited and overnight shipping options are available for faster delivery.

  5. Tracking Information:

    • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your package and estimate its delivery date.

  6. International Shipping:

    • We offer international shipping to select countries. International orders may be subject to customs clearance procedures, which can cause delays beyond our estimated delivery times. Additional customs fees or import duties may apply and are the responsibility of the recipient.

  7. Shipping Restrictions:

    • Some items may be subject to shipping restrictions or regulations imposed by local authorities or shipping carriers. We reserve the right to cancel orders containing restricted items or to request additional information from customers to comply with these regulations.

  8. Incomplete or Incorrect Addresses:

    • It is the customer's responsibility to ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for orders shipped to incomplete or incorrect addresses provided by the customer. Additional shipping charges may apply for address corrections or reshipments.

  9. Damaged or Lost Packages:

    • In the rare event that your package is damaged or lost in transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund for your order.

  10. Contact Us:

    • If you have any questions or concerns about our Shipping Policy or your order, please don't hesitate to contact us at [insert contact information]. Our customer service team is available to assist you.

Thank you for choosing Celest Hair. We appreciate your business and hope you enjoy your shopping experience with us!